Refund and Returns Policy
At Glow Vision Digital LLC ("we," "our," or "us"), customer satisfaction is very important to us. This policy explains the circumstances under which refunds or returns may be granted, in accordance with applicable laws and payment network requirements.
1. Eligibility for Refunds
You may qualify for a refund if one or more of the following applies:
- You were billed incorrectly or charged in error.
- We failed to deliver the services or products as outlined in your agreement or order.
- We did not meet compliance obligations under applicable payment network rules.
2. Requesting a Refund
To request a refund, please reach out to our support team at keenanlathers59@gmail.com. To help us process your request quickly, you may be asked to provide:
- Proof of purchase or payment confirmation
- A clear description of the issue
- Any additional documentation needed to verify your claim
3. Refund Review and Process
After receiving your request, our team will review it carefully and in line with card network regulations. You will be notified whether your request has been approved or denied. If approved, the refund will be issued using the original method of payment within the standard processing timeframe.
4. Exclusions and Non-Refundable Services
Please note that certain services or digital deliverables may not be eligible for refunds. Any such exclusions will be specified in your service agreement or order details. We encourage you to review those terms carefully before purchasing.
5. Contact Information
If you have any questions regarding this Refund and Returns Policy or need help submitting a request, you can reach us at:
Glow Vision Digital LLC
123 Business Street, Suite 400
City, State, ZIP Code
Phone: +1 (XXX) XXX-XXXX
Email: keenanlathers59@gmail.com
Last Updated: September 21, 2025